enCore Guards is not responsible for any delays, damaged, or lost packages. In such an event, please contact enCore Guards directly and we'll work with you to find a suitable solution.
For missing packages showing as delivered, please contact your local USPS representative to open a trace. In our experience, missing packages tracking as delivered usually means one of two things:
1. Package was erroneously delivered to a neighbor. In this situation, packages are usually returned by a friendly neighbor in a few days.
2. Package was prematurely scanned as delivered. You should receive the package in a day or two after the delivered scan.
For packages that still show "Pre-shipment" status after the initial ship date, this usually means your package was not successfully scanned in at the sort facility. Please contact enCore Guards directly for possible solutions.